BushCo HPI is in the business of providing services to progressive companies and organizations in the area of Performance Improvement. We focus specifically on Human Performance Improvement (HPI) in relationship to organizational processes and Safety Cultures. We specialize in predicting and reducing error rates and more importantly reducing the consequences of human error at critical steps. While most improvement processes focus on worker behaviors only, we provide tools to detect what was previously thought of as undetected organizational weaknesses. Organizational weaknesses can have a large amount of influence on individual performance. The latest studies in this area have reported that 70% of the influence to an individual’s error rate is from organizational processes (such as procedures, work conditions, tools, supervisory methods, etc).
Organization is defined as any individual from the tool room to the board room. In other words, we all influence each others error rates. Current statistics in this area show that we all average ~5 errors per hour. We are unaware of our own error rates because most of our errors have no consequence. But some errors can have significant consequences when they occur at “critical steps”. Critical steps are defined as any step in your process where you can’t afford the consequence of errors and mistakes. For example forgetting to put landing gear down when landing an airplane or sending out a company letter to a customer with critical information that is incorrect. Critical steps are not just safety related. When errors can result in embarrassment or harm to the reputation of an organization, they can do just as much damage as safety related incidents.
The courses provided by BushCo are very educational, applicable and facilitated in a fun and energetic way. The material is very interesting with meaningful solutions to defend against the consequences of human error. In the past industries have attempted to reduce errors through training, procedures and behavioral modification, with limited success. Most employees involved in incidents or accidents are well intended workers who have made errors at critical steps. Errors are unintended by definition. So it is very difficult, if not impossible to train, proceduralize or even reward/punish unintended behaviors (errors) away. Human behavior is predictable; thus defending against the consequences of errors is a key component to the success of a Human Performance Improvement initiative.
T. Shane Bush is the co-founder of BushCo HPI, Inc. whose primary mission is to “assist companies in eliminating unwanted outcomes related to human error” through the implementation of Human Performance Improvement (HPI). BushCo, Inc. clients include organizations such as Bell Helicopter, Cessna Aircraft, Princeton University, Berkeley, British Energy, Chevron, Northwestern Energy, United Kingdom Human Performance Forum, Energy Solutions, BP Oil, Electricite’ de France, International Paper, Schwan’s Food, American Society of Safety Engineers, World Association of Nuclear Operators (WANO), Westar Energy, Pacific Gas & Electric, Fermi National Laboratory, Domtar Paper, International Paper, PHI Helicopter, Avista Energy, Williams & Associates, UCOR, Davey Tree Service, Energy Solutions, Department of Energy, Fluor Hanford, Bechtel, Bechtel-Jacobs, NERC, Kentucky Governors Safety Conference and many others. Shane has provided Keynote addresses in Canada, England, Italy, Sweden, China, as well as numerous locations in the United States.
Shane has a BS in Corporate Training, an MS in Industrial Safety, is a Registered Radiation Protection Technologist, and Certified as a Human Performance Technologist with the International Society for Performance Improvement (ISPI). Shane works as an Adjunct Professor at the University of Idaho facilitating graduate level courses in Behavior Based Safety, Human Performance Fundamentals and Human Error Investigation. Shane has been involved in developing and overseeing a University of Idaho 15 credit Human Performance Graduate Certificate program as well. Shane spent more than 15 years in the field of Radiological Control at numerous commercial Nuclear Power Plants and the Department of Energy experiencing all aspects of human error.