Human Performance Principles
- People are fallible, and even the best make mistakes.
- Error-likely situations are predictable, manageable, and preventable.
- Individual behavior is influenced by organizational processes and values.
- People achieve high levels of performance based largely on the encouragement and reinforcement received from leaders, peers, and subordinates.
- Events can be avoided by understanding the reasons mistakes occur and applying the lessons learned from past events.
Senior Management Overview
This course is intended for those individuals in decision making positions. It is fast paced and provides the essentials on what Human Performance Improvement (HPI) is all about. Statistics and results of other organizations/companies, who have already implemented this process, will be discussed. Attendee’s will participate in activities that demonstrate the HPI tools and defenses that are intended to reduce individual error rates, but more importantly reduce the “Consequences” of errors at critical steps. Time is allotted for Q & A.
This course is intended for all employees. It is an introductory course that covers topics ranging from why we as humans are fallible, how we can predict “error likely situations”, how to identify error precursors, and what HPI tools are available and finally how to defend against the consequences of errors. Attendees will be exposed to their own error rates and will be involved in a number of exercises demonstrating the points made in the course. This is a thought provoking course with immediate application of HPI tools and processes as its objective.
Suggested class size: 25
HPI Intermediate Course for Works & Frontline Leadership
This is an intermediate course intended for those individuals who will be utilizing and/or encouraging the use of the HPI tools and processes. The overall objective of the course is helping individuals and supervisors understand how to apply HPI on the job. There is a review of the HPI fundamentals at the beginning of the course but most of the course time will be spent on applying HPI tools on the job. Students will be presented with numerous scenarios in which a discussion will follow on how to evaluate the potential for unwanted outcomes (identifying the critical steps) with the goal of picking and explaining what HPI tool should be considered and how to apply it.
This two day course focuses on the use and application of the second manual “Human Performance Tools for Individuals, Teams and Managers”. It is suggested to have completed the HPI one day Fundamentals course prior to attending this course, but it is not required. We review the fundamentals at the beginning of the course but not to the depth of the one day fundamentals course. This is a student participation dependent course and should be attended by those with a general interest in wanting to better understand how to apply the process.
Suggested class size is 25
HPI Overview and Tool Usage
This course focuses on the use and application of HPI tools. It is a hands on course that identifies and helps workers understand when they are in “error likely situations”, how to identify “error precursors”, and what “HPI Tools” would be appropriate for a given situation. Attendees will be exposed to their own error rates and will be involved in a number of exercises demonstrating the usage of HPI tools.
Suggested class size is 25
University of Idaho HPI Practitioner Certificate Course (3 Days)
This is an advanced course intended for those individuals who will be involved in training, implementing or managing a Human Performance Improvement process. The overall objective of the course is helping organizations work towards becoming a High Reliability Organization (HRO) through the study of Human Performance. The University of Idaho has approved the curriculum for 3 CEUs (continuing education units) for those who complete a final exam at 80% or greater. Graduates of this 3-day course are issued a “Human Performance Improvement Practitioner Certificate” from the U of I. The attendees are encouraged to read and bring with them Dr. Todd Conklin’s book “Pre-Accident Investigation.” It is also suggested (not required) to have completed the HPI one day Fundamentals course prior to attending this course. Most companies recognize graduates from this course as qualified “Human Performance Improvement (HPI) Practitioners.” This is a hands-on course and requires student participation in case studies and implementation plan development.
Electronic copies of two student manuals are provided and studied during this course. The first is the Human Performance Fundamentals and Principles (Manual 1) and the second is Human Performance Tools for Individuals, Teams and Managers (Manual 2). The course is focused on Leadership as it relates to Organization Performance. There is a lot of emphasis on Accountability and Culpability using the new Culpability Decision Matrix. In addition attendee’s will walk away with the knowledge of “Proactively Preventing Unwanted Outcomes triggered by Human Error.”
- The course objectives include:
- Defining Error
- In-depth discussion of Error Precursors
- Describing and Predicting Error Likely Situations
- Thorough discussion of the Human Performance Principles
- Introduction to the HPI Worksheet (including the electronic version)
- Study of the three Performance Modes and Error Modes
- Limitations of Human Capability
- Application of HPI Defenses
- Implementation Plan Development
- Preventing the Launch Sequence
- The Importance of Context
- Study of Human Fallibility
- Human Error Investigation
Suggested class size less than 30
Keynote addresses are meant to communicate the basic ideas of what Human Performance Improvement is all about in a short time period. It is presented in a humorous yet thought provoking way with specific application to the audience. It introduces a very positive approach to human fallibility. Attendees will walk away with a tool or two to immediately put into practice and a lot to think about.
Some organizations have special requests for HPI training for a particular group or setting. For example a 2 hour course specifically for Safety Professionals or Safety Teams. Requests have also included a comparison of HPI to Behavior Based Safety or Voluntary Protection Program for example. These courses are offered on a request basis.