Course Information | Paradigm Human Performance Ltd + Shane Bush

Human Performance Principles

People are fallible, and even the best make mistakes.
Error-likely situations are predictable, manageable, and preventable.
Individual behavior is influenced by organizational processes and values.
People achieve high levels of performance based largely on the encouragement and reinforcement received from leaders, peers, and subordinates.
Events can be avoided by understanding the reasons mistakes occur and applying the lessons learned from past events.

Suggested Course Preread Material

DOE HPI Manual Vol 1- Concepts & Principles (PDF)

Courses Offered

University of Idaho (U of I) HPI Practitioner Certificate Course (3 Days) NOW OFFERED ONLINE

This course is intended for those individuals who will be involved in training, implementing, or managing a Human Performance Improvement process. The overall objective of the course is helping organizations work towards becoming a High Reliability Organization (HRO) through the study of Human Performance. The University of Idaho has approved the curriculum for CEUs (continuing education units) for those who complete a final exam at 80% or greater. Graduates of this 3-day course are eligible for a “Human Performance Improvement Practitioner Certificate” from the U of I. The attendees are encouraged to read the Department of Energy (DOE) Human Performance Volume 1, “Concepts and Principles”. It is also suggested (not required) to have completed the HPI one day Fundamentals course prior to attending this course. Most companies recognize graduates as qualified “Human Performance Improvement (HPI) Practitioners.” This is a hands-on course and requires participation in case studies and the completion of an HPI electronic Work Sheet.

All the materials (including two student reference manuals) are provided electronically and studied during this course. There will be a lot of emphasis on Accountability using the new Just Culture Decision Tree and the New HPI Resiliency Scale. The Purpose of this course is to understand how to “Proactively Prevent Unwanted Outcomes triggered by Human Error.” The BushCo hyper-linked electronic worksheet is included in the cost of this course. Receiving the University of Idaho Human Performance Improvement (HPI) Practitioner Certificate will require completing a U of I form and a $25.00 fee paid directly to the University of Idaho.

The course is taught in two-hour modules. Each of the three days will begin with a 2-hour live module followed by a 2-hour self-study/case study completion module, and then will finish with another 2-hour live module. The open book final exam will be distributed on the last day and required to be completed within 7 days.

The course objectives include:

Defining Error
In-depth discussion of Error Precursors
Describing and Predicting Error Likely Situations
Thorough discussion of the Human Performance Principles
Introduction to the HPI Worksheet (including the electronic version)
Study of the three Performance Modes and Error Modes
Limitations of Human Capability
Application of HPI Defenses
Implementation Plan Development
Preventing the Launch Sequence
The Importance of Context
Study of Human Fallibility
Human Error Investigation
Human Performance Resiliency Model (Brand New as of 2020)

Senior Management Overview

This course is intended for those individuals in decision making positions. It is fast paced and provides the essentials on what Human Performance Improvement (HPI) is all about. Statistics and results of other organizations/companies, who have already implemented this process, will be discussed. Attendee’s will participate in activities that demonstrate the HPI tools and defenses that are intended to reduce individual error rates, but more importantly reduce the “Consequences” of errors at critical steps. Time is allotted for Q & A.

HPI Fundamentals

This course is intended for all employees. It is an introductory course that covers topics ranging from why we as humans are fallible, how we can predict “error likely situations”, how to identify error precursors, and what HPI tools are available and finally how to defend against the consequences of errors. Attendees will be exposed to their own error rates and will be involved in a number of exercises demonstrating the points made in the course. This is a thought provoking course with immediate application of HPI tools and processes as its objective.

Suggested class size: 25

HPI Intermediate Course for Works & Frontline Leadership

This is an intermediate course intended for those individuals who will be utilizing and/or encouraging the use of the HPI tools and processes. The overall objective of the course is helping individuals and supervisors understand how to apply HPI on the job. There is a review of the HPI fundamentals at the beginning of the course but most of the course time will be spent on applying HPI tools on the job. Students will be presented with numerous scenarios in which a discussion will follow on how to evaluate the potential for unwanted outcomes (identifying the critical steps) with the goal of picking and explaining what HPI tool should be considered and how to apply it.

This two day course focuses on the use and application of the second manual “Human Performance Tools for Individuals, Teams and Managers”. It is suggested to have completed the HPI one day Fundamentals course prior to attending this course, but it is not required. We review the fundamentals at the beginning of the course but not to the depth of the one day fundamentals course. This is a student participation dependent course and should be attended by those with a general interest in wanting to better understand how to apply the process.

Suggested class size is 25

HPI Overview and Tool Usage

This course focuses on the use and application of HPI tools. It is a hands on course that identifies and helps workers understand when they are in “error likely situations”, how to identify “error precursors”, and what “HPI Tools” would be appropriate for a given situation. Attendees will be exposed to their own error rates and will be involved in a number of exercises demonstrating the usage of HPI tools.

Suggested class size is 25

Keynote Address

Keynote addresses are meant to communicate the basic ideas of what Human Performance Improvement is all about in a short time period. It is presented in a humorous yet thought provoking way with specific application to the audience. It introduces a very positive approach to human fallibility. Attendees will walk away with a tool or two to immediately put into practice and a lot to think about.

Modified Course

Some organizations have special requests for HPI training for a particular group or setting. For example a 2 hour course specifically for Safety Professionals or Safety Teams. Requests have also included a comparison of HPI to Behavior Based Safety or Voluntary Protection Program for example. These courses are offered on a request basis.